Roles & Permissions Guide

Managing Users

Setting up and managing users in Lumoo is easy.

To manage users, go to your Account Homepage (by clicking the Lumoo icon in the upper left hand corner) and click Users. Here you can search for existing users by name or email in the search bar, or you can filter by their status or role, under the All Statuses and All Roles dropdown menus.

To add new users, click on the purple Invite Users button. Simply type in their email and select their Role, then click the purple Invite button.

To change users’ roles or remove them from your account, find their name in the Users list, click on the three dots to the right of their name, and select Change role or Remove, respectively.

Invites to new users should be sent immediately. If you are experiencing issues with sending or receiving invites, please reach out to support@lumoo.com.

User Roles

Lumoo Studio has three user roles. Two are organization-level roles assigned when a user is invited, and one is a platform-level administrator role.

Member

Organization level

The default role assigned when someone is invited to an organization. Members have full access to creative tools but cannot manage users or organization settings.

What Members can do

• Browse all public workspaces in their organization

• Create, edit, and delete Products, Models, VTO Looks, and Scenes

• Create, edit, or delete their own workspaces

• Run AI generations and download results

• Upload and manage their own files

• View the list of organization members

• View generation usage for the organization

• Update their own profile (name, avatar)

• Accept or decline organization invitations

• Leave the organization at any time

What Members cannot do

• Invite or remove users

• Change anyone's role

• Access organization settings

• View or manage billing information

Org Admin

Organization level

Everything a Member can do, plus the ability to manage the organization's users, workspaces, and settings.

Additional capabilities beyond Member

• Invite new users to the organization (as either Member or Org Admin)

• Remove members from the organization

• Change a user's role between Member and Org Admin

• Revoke pending invitations

• Create, edit, and delete workspaces

• Access and modify organization settings

• View the organization's billing account

Good to know: There must always be at least one Org Admin per organization — the last one cannot be demoted or removed. A user can hold different roles in different organizations.

Super Admin

Platform level

A platform-level administrator role used by the Lumoo team. Super Admins have full oversight of the entire platform.

Additional capabilities beyond Org Admin

• Access the Admin Dashboard with platform-wide metrics (total users, monthly active users, daily generation counts)

• Create new organizations and link them to billing accounts

• Deactivate and reactivate organizations

• Create and manage billing accounts (usage limits, usage periods, trial status)

• View all organizations in the system, including deactivated ones

• View all billing accounts and their usage data

• Invite users to any organization (not limited to their own)

Note: Super Admins manage platform structure (organizations, billing, users) but must be added as a member of an organization to access its workspace content such as products and generations.

Quick Reference

* Requires membership in the organization

Additional Details

• Invitations expire after 7 days. If not accepted within that window, a new invitation must be sent.

• Roles are per organization. A single user can hold different roles in different organizations.

• Every organization must have at least one Org Admin at all times.

• Users cannot invite themselves.